RIVERSTONE PROPERTY SERVICES
TROUBLESHOOTING ISSUES
(Click on heading below for more information)
NO HOT WATER - ELECTRIC HOT WATER CYLINDER
NO HOT WATER - GAS HOT WATER SYSTEM
LIGHTS OR POWER POINTS NOT WORKING
SINK OR SHOWER IS BLOCKED
BLOCKED TOILET
REDUCING / MINIMISING MOULD
FINDING TOBY TO TURN OFF WATER IN CASE OF BURST PIPE
NO ELECTRICITY
Have you paid your account?
Check your fuse box as there may have been an overload and the fuse may need resetting.
Check with a neighbour to see if they have power, if both units are without power please phone the your power company to check if there is in outage.
Test the appliance you are using in another powerpoint to isolate if it is the powerpoint or the appliance that is faulty.
NO HOT WATER - ELECTRIC HOT WATER CYLINDER
Have you paid your account?
Check that the hot water cylinder is switched on at the powerpoint.
Check the fuse in the meter box as if there has been an overload, the fuse may need to be reset.
Check that the water supply tap to the hot water cylinder is turned on
NO HOT WATER - GAS HOT WATER SYSTEM
Have you paid your account?
Check to see if your pilot light has gone out. Some units can be easily relit - others may require a tradesperson.
Check for mains gas supply, is the gas turned on at the mains?
If using bottle gas supply, check to see if the gas bottle is empty? If so, contact the gas company and arrange to refill the gas bottle(s).
CLOTHES DRYER NOT WORKING
Check the clothes dryer electricity supply switch is turned on at the wall and the plug is securely pushed into the powerpoint.
Check the fuse in the fuse/meter box as if there has been an overload, the fuse may need to be reset.
Check to see if the filter needs cleaning out as some dryers can automatically shut down due to overload of lint in the filter.
Check that the door is closed properly
WASHING MACHINE NOT WORKING
Check the washing machine water taps are turned on at the wall
Check the washing machine switch is turned on at the wall and the plug is securely pushed into the wall socket.
Check the fuse in the fuse/meter box as if there has been an overload, the fuse may need to be reset.
Check that the lid/door is closed properly
If the machine has stopped half way through a cycle, make sure that the machine is not overloaded or out of balance by re-arranging the items evenly in the machine.
LIGHTS OR POWER POINTS NOT WORKING
Check and replace the light bulb
Check the fuses in the fuse/meter box as if there has been an overload, the fuse may need to be reset.
STOVE ELEMENTS NOT WORKING
Check the house fuse/meter box as if there has been an overload, the fuse may need to be reset.
Check the oven switch on the wall has not been turned off by mistake
SINK OR SHOWER IS BLOCKED
If the problem is that the sink is taking a long time to drain away, please try the following:
Pour hot water down the sink or use a drain cleaner such as 'Drano' to try to free the blockage.
Please note that if you have caused the blockage, you are responsible for the cost of unblocking it.
If the shower is blocked, remove any hair in the waste.
BLOCKED TOILET
DO NOT flush anything other than human waste and toilet paper down the toilet.
DO NOT put lots of toilet paper in the toilet in one go.
DO NOT put wet wipes, paper towels, and sanitary items etc.... in the toilet.
If your toilet is blocked, please trying using a plunger first to resolve the blockage.
WASHING MACHINE ISSUES
To help prevent issues with the washing machine avoid overfilling the washing machine and distribute clothes evenly and loosely inside the machine.
Use the right detergent for your washing machine in order to avoid suds and bubbles that can cause the washer to overflow.
Ensure the outlet hose from the washing machine is fully inserted into the outlet pipe.
If there is any doubt of it staying in place, use some duct tape around the hose and the outlet pipe.
Make sure the hot and cold hose pipes from the washing machine are securely connected to the taps (each end of the holes should have a rubber washer in it before screwing onto the tap) and not leaking when the taps are turned on.
REDUCING / MINIMISING MOULD
Excess moisture indoors can be caused by condensation. Condensation forms when the air indoors can't hold any more moisture.
Cooking, showering, drying clothes indoors and even breathing without adequate ventilation can all cause excess moisture.
Droplets can form on indoor surfaces such as mirrors, windowsills and on walls, particularly when they're cold.
You can help prevent the buildup of condensation by:
1) Putting lids on saucepans, drying washing outside and avoiding using paraffin or bottled gas heaters.
2) Heating your home a little more.
3) Ventilating rooms regularly and leaving doors open to allow air to circulate.
6) If you're cooking, showering or bathing – opening the window, putting the fan on and closing the door of the room you're in.
Removing mould
Using a product like 'Mould Killer' can be used to effectively remove the mould on most surfaces.
For more details click on the video link below: